Privacy Policy

Personal Information

• Name and contact information (email, phone number)
• Wallet addresses for blockchain authentication
• Profile information you choose to provide

Complaint Data

• Complaint details and descriptions
• Evidence files and supporting documents
• Location and timestamp information

Technical Data

• Device information and browser type
• IP addresses and usage analytics
• Blockchain transaction hashes

Service Provision

• Processing and managing your complaints
• Facilitating communication between parties
• Providing status updates and notifications

Security & Compliance

• Verifying user identity and preventing fraud
• Maintaining audit trails for legal compliance
• Ensuring platform security and integrity

Improvement

• Analyzing usage patterns to improve our service
• Developing new features and functionality
• Optimizing system performance

Blockchain Storage

Complaint data and evidence hashes are stored on the blockchain, ensuring immutability and transparency. This data cannot be altered or deleted once recorded.

IPFS Storage

Evidence files are stored on IPFS (InterPlanetary File System) with content-addressed hashing, providing decentralized and tamper-proof storage.

Encryption

All sensitive data is encrypted using industry-standard AES-256 encryption both in transit and at rest. Private keys are never stored on our servers.

Authorized Personnel

Complaint data is shared with authorized police officers and administrators as necessary for complaint resolution, based on role-based access controls.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and the safety of our users.

No Third-Party Sales

We never sell, rent, or trade your personal information to third parties for marketing or commercial purposes.

Access and Portability

You have the right to access, download, and export your personal data at any time.

Correction

You can update and correct your personal information through your account settings or by contacting us.

Deletion

You can request deletion of your account and personal data. Note that blockchain records cannot be deleted due to their immutable nature.

Opt-out

You can opt out of non-essential communications and data processing activities.